Personalized pieces
Personalized and custom pieces — anything with a name, date, initials, coordinates, handwriting, a paw print or another custom detail — are made just for you, so they are final sale and cannot be returned or exchanged unless they arrive damaged, defective or different from what you ordered.
Please check spelling, dates and options carefully before placing your order. We make each piece exactly as entered.
Non-personalized pieces
Pieces without personalization (for example, the Pearl Drop Earrings or Clay Petal Earrings) may be returned within 30 days of delivery, unworn and in their original packaging. For hygiene reasons, earrings must be returned unworn with their backs and packaging intact.
Damaged, defective or incorrect orders
If something arrives damaged, defective, or doesn’t match your order, email sean@silvarengroup.com within 7 days of delivery with your order number and a photo. We will repair, remake or refund the piece at no cost to you. If the mistake was in the details entered at checkout, contact us — we’ll do our best to help, and can remake the piece for the cost of the new piece.
Cancellations & changes
Because production begins quickly, you can cancel or change an order within 12 hours of placing it, or until production has started, whichever is sooner. Email us right away with your order number. Once production has started we are unable to cancel personalized orders.
How to start a return
- Email sean@silvarengroup.com with your order number and the item you’d like to return.
- We’ll reply with return instructions and the return address.
- Pack the item securely in its original packaging and ship it with tracking. Return shipping is paid by the customer unless the return is due to our error.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return. Your bank or card issuer may take a few extra days to post it. Original shipping charges are non-refundable, except where the return is due to our error.
Questions? Contact us — we’re happy to help.
