Production time vs. shipping time
Production time is how long it takes us to make your piece after your order is placed. Shipping time is how long the carrier takes to deliver it after it leaves us. Your estimated delivery is the two combined.
- Personalized pieces: 5–7 business days of production
- Non-personalized pieces: 3–5 business days of production
- Gift sets: 5–7 business days of production
Business days are Monday to Friday, excluding US federal holidays. During busy gifting seasons production can take longer; any change to these estimates will be shown on product pages and at checkout.
Shipping methods & rates
- Standard — $5.95 · 3–6 business days after production
- Expedited — $14.95 · 1–3 business days after production
Transit estimates are provided by the carrier and are not guaranteed. Orders ship from the United States.
Where we ship
We currently ship to: United States only. Please make sure your address is complete and correct at checkout — we are not able to redirect a package once it has shipped.
Tracking
When your order ships we will email you its tracking details. For an update anytime, contact us with your order number.
Lost, delayed or damaged packages
If your tracking has not updated for several days, or your package arrives damaged, contact us within 7 days of the delivery date at sean@silvarengroup.com with your order number and, for damage, a photo. We will work with you and the carrier to make it right.
If tracking shows your package as delivered but you can’t find it, please check with neighbors and anyone at your address, and look around the delivery area. If it still hasn’t turned up after a day, contact us and we’ll open a claim with the carrier and help however we can.
Address changes
If you need to change your shipping address, email us as soon as possible. We can usually update it before your order ships.
